Last updated: 17 Oct 2025
Website: https://karpet-merah.com
Company: Karpet Merah Production (“we,” “our,” “us”)

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with any part of these terms, please do not use our website or services.

2. Services

Karpet Merah Production provides creative, web development, branding, and digital marketing services.
All projects and engagements are subject to separate written agreements that define deliverables, pricing, and timelines.

We reserve the right to modify, suspend, or discontinue any service without prior notice.

3. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Attempt to gain unauthorized access to our systems or data.
• Use our contact forms for spam, solicitation, or abusive content.
• Copy, redistribute, or modify website content without written permission.

We may suspend or block access to users who violate these terms.

4. Payments & Refunds

Payments for services are governed by the respective project agreement or invoice terms.
Unless otherwise stated:

• Deposits made for projects are non-refundable once work begins.
• Remaining balances are due according to the agreed schedule.
• No refunds will be issued after digital deliverables or creative assets are provided.

5. Intellectual Property

All creative assets, designs, website code, and marketing materials developed by Karpet Merah Production remain our intellectual property until full payment is received.
After full payment, ownership of final deliverables transfers to the client, unless otherwise agreed in writing.

We may showcase completed work in our portfolio, unless the client requests confidentiality in advance.

6. Client Responsibilities

Clients agree to:

• Provide accurate information, content, and feedback in a timely manner.
• Ensure that any materials provided (e.g., logos, photos, text) do not infringe third-party rights.
• Approve deliverables promptly to avoid project delays.

We are not responsible for project delays caused by late feedback or missing assets.

7. Third-Party Services

Our work may include integration with third-party tools (e.g., Google Analytics, Meta Ads, hosting, email providers).
We are not liable for downtime, pricing changes, or data loss caused by third-party services.

8. Limitation of Liability

While we strive to deliver exceptional results, we do not guarantee specific business outcomes such as sales increases or search engine rankings.
Karpet Merah Production shall not be held liable for any direct, indirect, or consequential damages arising from the use or inability to use our services or website.

9. Confidentiality

We respect our clients’ confidentiality. Any sensitive information shared during a project will be kept private and used only for delivering our services.

10. Changes to These Terms

We may update these Terms of Service periodically. Any updates will be reflected on this page with a revised “Last updated” date.
By continuing to use our website after changes are posted, you agree to the updated terms.

11. Governing Law

These Terms are governed by and construed under the laws of Malaysia.
Any disputes arising under these terms will be subject to the exclusive jurisdiction of Malaysian courts.

12. Contact Us

For any questions about these Terms of Service, please contact us at:
📧 karpetmerahpdn@gmail.com
🌐 https://karpet-merah.com